Отрывок из тела моего письма Пати :
About two days ago i made a deposit using 20TO100MAR bonuscode, but still didn't get any bonus. Was it a technical mistake or did i do something wrong?
Отвечают:
We see that you have made a deposit on 15-MAR-2006 and used the bonus code "25TO100MARCH".
Due to unforeseen circumstances and technical difficulties we are
unable to issue the bonus as of now.
However, we have escalated the issue and request you to kindly get back to us after 6 hours, so that we can issue you this bonus manually from our end.
Помогите понять, что они подразумевают под фразой "get back to us"? А "from our end" я даже перевести не смог
Спасибо