о всё разрешилось только что написал им емаил что если не вернут бабки то я напишу в департамент который следит за канторами которые ведут азартные игры и сразу получил ответ
Thank you for your email. Apologies for the problem you encountered with your purchase, this is due to a failed communication between our server and the server of our payment processor. We have now confirmed the charge and deposited the funds directly into your Poker account. If you find that you are being charged for a deposit which was not completed please contact us as soon as possible and we will amend and credit the funds to your account. Note that by way of apology and as a gesture of our commitment to customer satisfaction, we have now credited your account with $12.50 Bonus.

Вывод один на них надо давить!