Мне решили опубликовать инструкцию здесь, вот она:
It appears that the PokerStars software is corrupt and causing your connection issue.
You will need to re-download and re-install the PokerStars game client from the website.

You may wish to back up "user.ini" and "notes.txt" from the PokerStars settings folder.
To do this simply open the PokerStars software (if possible) and click on "Help" -
> "Open My Settings Folder" and locate those two files and copy them to a safe temporary
location. If you cannot open the software you will need to manually navigate to the
settings folder to locate those files.

For Windows XP and older (Crogram Files\PokerStars\):

1. Double click "My Computer" on your desktop or start menu
2. Double click "C:" drive to view your hard drive
3. Double click "Program Files" folder
4. Scroll down and double click on "PokerStars" (or PokerStars.NET)
5. Locate "user.ini" or "user" and "notes.txt
6. Copy the files to a safe temporary location

For Windows Vista (C:\Users\[username]\AppData\Local\PokerStars\):

1. Click Start
2. Type the following or copy/paste into the Search and press Enter:
%USERPROFILE%\AppData\Local\PokerStars (or PokerStars.NET)
3. Locate "user.ini" or "user" and "notes.txt
4. Copy the files to a safe temporary location

Once those are backed up, uninstall PokerStars from Control Panel -> Add/Remove
Programs. When the program is fully uninstalled please restart your computer. When the
computer has restarted, download and install a fresh copy of the software from our
website.

http://www.pokerstars.com/

Be sure to restore the two saved files once reinstalled. You should then have no
additional problems.

It would also be helpful if you provided us with the Network Status Report from our
software. In the PokerStars software click on Help -> Network Status. When this dialog
opens click on the Report button. This report is saved to your PokerStars settings
folder which you will need to locate and send to us for review along with the
information requested above. You can quickly locate this report by going to the main
lobby and click on Help -> Open My Settings Folder. The file name will be
NetworkStatusReport.log and you will need to attach that file to your email. It is best
to run this report when you lose connectivity to the site.

Once we have received the above information we will have one of our connectivity
specialists take a more in-depth review and provide a response.

Please let us know any time we may be of further assistance.

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